“Real Life” Starbucks
Earlier this week I reviewed a book on Starbucks. Most of these books you get the “rosy view” of the world. I found this article today and was riveted by the comment thread that includes contributions by many Starbucks employees. Looks like Starbucks is, in many respects, like any other company. The thread is absolutely fascinating and worth spending the time to read every entry.
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Tagged with: customer-experience, starbucks
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