Comments on: Starbucks Green Apron Book

By: Hans

Hans — Sat, 20 Feb 2010 04:15:16 +0000

Once i ask for “green apron book” but they can’t give me a copy because they said it just for internal use only… I think service in indonesia is not good enough as in the origin country of starbucks, the staffs is just ordinary staffs like another coffee store, nothing special… i already read “the starbucks experience” and i think that starbuck company is really cool… perhaps starbucks in my country not as cool as “real” starbucks…

By: NEC

NEC — Fri, 17 Oct 2008 08:11:11 +0000

Dear MCHLLE, how is it possible that you do not provide enough copies to your other partners? i though the book was suppose to outline the principles of Starbucks. If your partners and employees do not have access to the material, how are they suppose to deliver the starbuck experience?

By: Hellen

Hellen — Thu, 31 Jul 2008 17:17:49 +0000

We are also short on supplies. No love here.

By: mchlle

mchlle — Wed, 23 Jul 2008 14:11:18 +0000

Dear synical, I’m a Starbucks partner from Malaysia and to be honest, our store itself dont have enough copies to provide to our other partners. Therefore, we’re unable to provide you one. However, there’s such thing as 5 Behaviour cards that we can show you and let you read it. =) Hope it helps.

By: Rich

Rich — Fri, 11 Jan 2008 23:52:48 +0000

Hey, everyone.

If you just read my last post and are thinking about asking me for a Green Apron Book, you may have to forgive my hard drive for crashing and destroying what I had of it in digital form.

I have been getting about two or three people per month asking me for it, but it took me a while to get around to finding out where in the world wide web I posted a comment saying I had it.

Sorry ’bout the luck,

– Rich

By: synical

synical — Fri, 16 Nov 2007 14:25:25 +0000

Anyone knows if I could get a copy in Malaysia (if I ask nicely)?

By: Paul Williams

Paul Williams — Thu, 04 Oct 2007 12:48:48 +0000

Hi. I worked for Starbucks and helped develop the Green Apron book. It is really intended to be an internal tool for baristas and other partners to understand the language and *how* to deliver the Starbucks Experience.

The book is a very cool tool and partners are proud of it. As was mentioned here… It’s not only a work guide… but a way to live as well… With tips such as “Be Welcoming” “Be Knowledgeable” “Be Authentic”… you can see the wide application.

Starbucks hasn’t printed enough to provide them for customers as well – so they’re not made for general distribution.

Yes, you are provided with a single copy to use as a personal guide when you begin work at Starbucks.

No, partners don’t sign an agreement stating that they’ll be sued if they give it away!

The book “The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary” tells you everything that is in the Green Apron Book and more.

Don’t use eBay… that’s stolen property you’re bidding on. Not cool.

I hope this helps! – Paul

By: Rich

Rich — Sat, 08 Sep 2007 05:32:47 +0000

Two tips for getting your own:

* If you are not given one by a Starbucks Barista, try asking earlier or later in the day – different shifts may be more relaxed about it than others.

* Just try another Starbucks! They’re freakin’ everywhere. There shouldn’t be any rules about giving it out; it’s just up to the manager.

By: Rich

Rich — Sat, 08 Sep 2007 05:27:01 +0000

Hey, if anyone’s still reading this and wanting to know more about the Green Apron Book, just email me at entropy217-at-gmail.com (obviously replace “-at” with “@”). I have one and will email you the details contained within. Also, I just checked ebay and found one.

Thanks!

– Rich

By: Indranil

Indranil — Sat, 04 Aug 2007 08:30:04 +0000

Hi Ron, I am from India and hence don’t have an access to a Starbucks outlet. (Though they are making entry plans). How can I access a copy – any plac eon the net where I can download one ?