Comments on: Starbucks Green Apron Book

By: mchlle

mchlle — Wed, 23 Jul 2008 14:11:18 +0000

Dear synical, I’m a Starbucks partner from Malaysia and to be honest, our store itself dont have enough copies to provide to our other partners. Therefore, we’re unable to provide you one. However, there’s such thing as 5 Behaviour cards that we can show you and let you read it. =) Hope it helps.

By: Rich

Rich — Fri, 11 Jan 2008 23:52:48 +0000

Hey, everyone.

If you just read my last post and are thinking about asking me for a Green Apron Book, you may have to forgive my hard drive for crashing and destroying what I had of it in digital form.

I have been getting about two or three people per month asking me for it, but it took me a while to get around to finding out where in the world wide web I posted a comment saying I had it.

Sorry ’bout the luck,

- Rich

By: synical

synical — Fri, 16 Nov 2007 14:25:25 +0000

Anyone knows if I could get a copy in Malaysia (if I ask nicely)?

By: Paul Williams

Paul Williams — Thu, 04 Oct 2007 12:48:48 +0000

Hi. I worked for Starbucks and helped develop the Green Apron book. It is really intended to be an internal tool for baristas and other partners to understand the language and *how* to deliver the Starbucks Experience.

The book is a very cool tool and partners are proud of it. As was mentioned here… It’s not only a work guide… but a way to live as well… With tips such as “Be Welcoming” “Be Knowledgeable” “Be Authentic”… you can see the wide application.

Starbucks hasn’t printed enough to provide them for customers as well - so they’re not made for general distribution.

Yes, you are provided with a single copy to use as a personal guide when you begin work at Starbucks.

No, partners don’t sign an agreement stating that they’ll be sued if they give it away!

The book “The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary” tells you everything that is in the Green Apron Book and more.

Don’t use eBay… that’s stolen property you’re bidding on. Not cool.

I hope this helps! - Paul

By: Rich

Rich — Sat, 08 Sep 2007 05:32:47 +0000

Two tips for getting your own:

* If you are not given one by a Starbucks Barista, try asking earlier or later in the day - different shifts may be more relaxed about it than others.

* Just try another Starbucks! They’re freakin’ everywhere. There shouldn’t be any rules about giving it out; it’s just up to the manager.

By: Rich

Rich — Sat, 08 Sep 2007 05:27:01 +0000

Hey, if anyone’s still reading this and wanting to know more about the Green Apron Book, just email me at entropy217-at-gmail.com (obviously replace “-at” with “@”). I have one and will email you the details contained within. Also, I just checked ebay and found one.

Thanks!

- Rich

By: Indranil

Indranil — Sat, 04 Aug 2007 08:30:04 +0000

Hi Ron, I am from India and hence don’t have an access to a Starbucks outlet. (Though they are making entry plans). How can I access a copy - any plac eon the net where I can download one ?

By: Ron Bieber

Ron Bieber — Fri, 03 Aug 2007 15:43:14 +0000

I really don’t know what to tell you guys. I just walked in, asked for it, and it was handed to me - no questions asked.

Its interesting to see the different reactions from Starbucks employees around the world. What is contained in the Green Apron Book isn’t necessarily plans to a nuclear bomb. Its common sense stuff. I have a hard time imagining why there would be resistance to sharing it with customers, especially given my experience.

Keep the comments coming in though!

By: kyle

kyle — Tue, 31 Jul 2007 20:59:20 +0000

I also went into a starbucks store and they told me it was for employees only and that there is a copyright on it and employees have to sign a agreement to not use it for personal use or they will be sued by the corporation. Tell me how to get one!!

By: Meenakshi

Meenakshi — Tue, 10 Jul 2007 15:42:18 +0000

Hi,
This is Meenakshi from India. I have heard alot on how you can walk into any starbucks outlet and ask for
‘The green apron book”. Well i have heard a lot about this book and the way its been used to motivate the starbucks staff. Recently in Dubai one of my causin visited two of the outlets of star bucks and to his disaapointment, both the outlets were not able to provide him with the same. I really would like to read this book would appreciate if some one can tell me how to get hold of one